Terms and conditions

Terms and Conditions

Terms of Sales

Article 1 – Definitions

These General Conditions of Sale (the “CGV” below) are issued by the business Aloa Era, with registered office in , USA.

We will subsequently designate:

“Site”: the site / along with every one of its pages, which belong solely to the Company.

“Products” or “Services”: every product (physical goods) and service available to buy or sign up for through the Site.

"Seller": Aloa Era, whether a company or an individual, that sells its Products or Services through the Site.

“Customer”: any web user, private or business, who buys one or more Products or Services from the Site.

“Consumer”, as defined in the introductory article of the Consumer Code:
“any individual acting for purposes outside the scope of his or her trade, business, craft or profession”

Visitors who are interested in the Products and Services sold by the Seller should read these General Terms and Conditions closely, and print or store a copy on a durable medium, before ordering on the Site.

By ordering, the Customer confirms that he or she has read these General Terms and Conditions and agrees to all of them.

Article 2 – Scope of these General Terms and what the Site is for

The Seller may change these General Terms and Conditions whenever it wishes by posting an updated version on the Site.

The version that applies to a Customer is the one in effect on the date the order is placed on the Site.

Details about the Site host and publisher, how personal data is gathered and handled, and the rules for using the Site can be found in the terms of use, the legal notice and the data policy of this Site.

This Site sells wellness and health products online, along with accessories.

Every Customer can browse the Site freely. Buying a Product or Service means the Customer accepts these General Terms and Conditions as a whole.

Article 3 – Customer service

You can reach customer service for this Site by email at this address:
contact@aloaerashop.com

Please include in the email your first and last name, what your request is about and your Order number.

Business inquiries (partnerships, press, contract offers) can reach the Company only by email at:
contact@aloaerashop.com

Article 4 – Method of subscribing to orders

The following terms explain how orders are placed on this Site.

The Products and Services we sell are the ones listed in the catalog on the Site. Every product comes with a description written by the Seller, drawing on the information supplied by the vendor.

Photos shown on the Site are for illustration only and the actual item can differ noticeably.

The Customer submits the Order through the Site and confirms it.

A sale becomes binding once the Customer has confirmed the Order and paid for it.

Article 5 – Price and payment terms

Unless stated otherwise, catalog prices are in USD and include all taxes (TTC), but not shipping costs.

Aloa Era may change its prices at any time. Even so, the price displayed in the catalog on the day you order is the one that will be charged.

The Customer can pay by:

Credit card
Apple Pay
PayPal
Other secure payment methods

This Site cannot see any information about the payment method the Customer uses.

Article 6 – Deliveries

Delivery costs will be indicated before payment.

Orders can be shipped worldwide.

Delivery times are only estimates and can change.

Aloa Era is not liable for delays caused by carriers or by events beyond its control.

Article 7 – Right of withdrawal

A Consumer Customer may withdraw within fourteen (14) working days after the product is received.

Returns must be requested via email:
contact@aloaerashop.com

Withdrawal form:

To the attention of:
aloaerashop.com — contact@aloaerashop.com

Order number:
Name:
Phone:
Email:
Address:
Reason:

Exchange / Refund

Signature:
Date:

Article 8 – Product Warranty

All items are covered by the warranties required by law.

If a Product is defective, it can be sent back and swapped for a new one.

Where a swap cannot be done, the Customer will be refunded.

Article 9 – Liability

Aloa Era is not liable for indirect losses, improper use or incompatibility.

The Customer alone is responsible for how he or she uses the Site.

Article 10 – Force majeure

Fulfilment of the Order may be put on hold if a force majeure event occurs.

Once 90 days have passed, the contract can be ended.

Article 11 – Intellectual property rights

All content on aloaerashop.com is protected by intellectual property law.

Copying any of it is strictly forbidden unless written permission is given.

Article 12 – Processing of personal data

Customer data is collected:

To process orders
Customer support
Improve the Site

Customers can exercise their rights by writing to:
contact@aloaerashop.com

Article 13 – Comments

The Company is free to use Customer feedback in any way.

The Company may delete any content that is unlawful.

Article 14 – Independence of clauses

Should one clause be found invalid, the others stay in force.

Article 15 – Applicable law and mediation

These Terms fall under the international e-commerce law that applies.

Disputes may be submitted to mediation:

https://ec.europa.eu/consumers/odr/

Any dispute goes to the competent court in the USA.

Parts Warranty

Coverage lasts only 30 days from the purchase date, when the product is used normally.