Return and cancellation policy
Return, Refund and Cancellation Policy
Cancellation and Order Modification Policy
Because our orders are processed and dispatched fast, we can't promise that edits or cancellations will be possible once an order is submitted.
Need to change or cancel an order?
Reach out to our support team right away by emailing contact@aloaerashop.com
We'll try our best to update or cancel it, provided our warehouse hasn't started handling it yet.
To help us act quickly, put “Cancel my order” as the email subject, then give your full name along with the order number inside the message.
Return and Refund Policy
Once an order has shipped, you can still send it back for a refund as long as you follow the conditions listed here.
Our refund policy lasts for 90 days.
Sadly, once 90 days have gone by since your purchase arrived, neither a refund nor an exchange can be offered.
Returns are accepted only for unused items kept in their original packaging, and the shipping label on the parcel must still be attached and undamaged.
Since hygiene matters, a product that has been used cannot be taken back.
Other items cannot be returned:
- Gift cards
- Digital books
Please include a receipt or other proof of purchase with any return.
Refunds (if applicable)
When your returned item reaches us and has been checked, we'll email you to acknowledge its arrival.
That message will also tell you whether your refund request was approved or declined.
Approved refunds are processed and credited back to your credit card or original payment method automatically, within a week.
Delivery fees are refunded only when an order is withdrawn before it has been dispatched.
Late or missing refunds
Check your bank account
Contact your bank
Processing usually takes between 7 and 14 working days.
Still no refund after trying these steps? Get in touch with us at contact@aloaerashop.com
Late or missing refunds (if any)
Haven't received your refund yet? Start by looking at your bank account once more.
Then call your credit card company, since it can take a while for the refund to be officially recorded.
After that, speak with your bank, which often needs some time before a refund appears.
If you've gone through every step above and the refund still hasn't arrived, email us at contact@aloaerashop.com
Sale items (if applicable)
Only full-price items qualify for a refund.
Unfortunately, sale items are not refundable.
Exchanges (if applicable)
Replacements are provided solely for items that arrive faulty or broken.
To swap it for an identical item, drop us an email at contact@aloaerashop.com
Shipping
Before returning a product, email us at: contact@aloaerashop.com and we'll explain the steps and give you the address of the warehouse that accepts returned parcels.
Original shipping fees are not refunded. Any refund you receive will have the return postage subtracted, and you pay for sending your item back.
You remain responsible for a returned parcel until it arrives with us.
For items valued above €50, we recommend choosing a trackable delivery service or adding shipping insurance.
We cannot guarantee that your returned parcel will reach us.